Kim Scott

Candor Author & Co-Founder

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How Do You Give Critical Feedback?

The best way to give critical feedback to employees is in 2-minute impromptu in-person conversations. When you have this conversation, make sure you are helpful, that you're being humble—you may be wrong, thanks okay—you're doing…

Running Time: 0:37

How Do You Make One-on-Ones More Effective?

The most important thing for you to remember about your one-on-one is that it's your employee's meeting, it's not your meeting. Don't come with your own agenda. Ask your employee to come to the one-on-one…

Running Time: 1:49

How Do You Keep Long-Term Employees Motivated?

I think it's really important, when you have people who've been working on your team for a long time, to differentiate between who's on a super-steep growth trajectory—you can call those people in superstar mode—and…

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What Makes Your Blood Boil?

The thing that makes my blood boil is, you tell me that you're going to do something at time x, right, right here. If you tell me two weeks beforehand that you're not going to…

Running Time: 0:43

How Do You Fire Someone?

The most important thing you can do when you have to fire somebody is to, first of all, sit with your own emotions for a second. I don't know anybody who doesn't wake up with…

Running Time: 1:54

How Do You Know When Someone Is Ready to Be a Manager?

You can usually tell when an employee is ready to be a manager because they're already starting to mentor people. They've taken great pleasure in teaching others how to achieve their best work. Another good…

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How Do You Handle Receiving Criticism?

My grandmother was named Alice, and she was...all of her sisters would say, "If you really want to know"—as in if you really want to know if your butt looks big in those pants—"go ask…

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How Do You Talk to Someone About Sensitive Topics Like Personal Hygiene?

Often you've got some feedback that is super sensitive and I said don't criticize personality, but you are going to have to criticize some very personal things and that's tricky. I once had an employee…

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How Do You Handle Someone Who’s Been Passed Over for a Job?

It's so important when somebody has been passed over for promotion to stay focused on how great their work is. In general, I think it's really important not to create a promotion obsessed culture. When…

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When Is It Okay to Yell at Someone?

It's really never a good idea to yell at someone. I don't think, I mean, I guess I say I have no rules, so maybe the only time it's okay to yell at someone is…

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How Do You Keep Your Superstar Employees Happy?

The most important thing you can do for the employees who are doing the best work and who are on a super fast growth trajectory is to make sure they have new challenges. To make…

Running Time: 1:55

What Do You Do When Team Members Fight?

The most important thing you can do when two people on your team are in conflict is to require clean escalation. Don't let one team member come and talk badly to you about another. It…

Running Time: 0:47

How Do You Keep Someone Focused During a Personal Crisis?

Sometimes I've had someone on my team who's in a total state of crisis, they're going through something terrible personally. For the same reason that I would tell somebody who had a terrible cold who…

Running Time: 0:37

What Do You Do When You Go From Friend to Boss?

It is [a] really hard situation, when you become the boss of your friends. In fact, in the military, they won't allow it to happen, because it's so hard. So if you're in that situation,…

Running Time: 1:33

How Do You Avoid Getting Too Close With Your Employees?

As a leader it is really important to develop a human relationship with your employees, but you don't want to cross the line to being creepily personal. So I think the most important thing is to…

Running Time: 0:58

"Coaches executives at Twitter, Dropbox, Qualtrics and other tech companies"

Kim Scott, author of RADICAL CANDOR: Be a Kickass Boss without Losing Your Humanity, is co-founder and CEO of Candor, Inc. Kim has been a coach to the CEOs of Dropbox, Qualtrics, Twitter, and several other tech companies. She was a member of the faculty at Apple University and before that led AdSense, YouTube, and DoubleClick Online Sales and Operations at Google.  Previously, Kim was the co-founder and CEO of Juice Software, a collaboration start-up, and led business development at Delta Three and Capital Thinking.

Earlier in her career, Kim worked as a senior policy advisor at the FCC, managed a pediatric clinic in Kosovo, started a diamond cutting factory in Moscow, and was an analyst on the Soviet Companies Fund. She is the author of three novels Virtual Love, The Househusband, and The Measurement Problem; she and her husband Andy Scott are parents of twins and live in the San Francisco Bay Area.